Appointments

Urgent appointments

To request an urgent appointment Monday to Friday:

• use our appointment request form, Monday to Friday from 8am to 4pm. We will aim respond within 4 hours during opening times
• phone us on 0161 621 4800, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we will ask the reason for your appointment. Screening of appointment requests in this way directs patients to the right service/practitioner often meaning that patients are seen more quickly than waiting for a GP appointment. It will also ensure that if you do need to see a GP you are booked in with the most appropriate GP for your needs.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note: We do ask that you do not just turn up at surgery at 8.00 am without an appointment, please telephone the receptionist and you will get a call back from a clinician.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 8am to 4pm. We will respond within 4 hours during opening times
• phone us on 0161 621 4800, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

There are surgeries morning and afternoon 5 days per week. Morning surgeries run for a two and half hour period with additional time at the end of surgery for emergencies. These are appointment only surgeries.

Afternoon surgery is again by appointment and runs for a two and a half hour period and these run five afternoons per week.

We offer a one problem one appointment system, if you need additional time in your appointment please let the reception team know however please be prepared that the clinician may not be able to deal with multiple issues and a further appointment may be required.

Evening and weekend appointments

Your local GP practices have teamed up to provide extra weekend and evening appointments at practices across East Oldham for their patients.

From 1st October 2022 the service will be available for patients registered at the following practices:

• Saddleworth Medical Practice
• Pennine Medical Centre
• Moorside Medical Practice
• Springfield House
• Lees Medical Practice
• Leesbrook Surgery

Where:

• Leesbrook Surgery, Mellor St, Lees, Oldham OL4 3DG
• Saddleworth Medical Practice, Smithy Ln, Uppermill, Oldham OL3 6AH
• Pennine Medical Centre, 193 Manchester Rd, Mossley, OL5 9AJ

When:

• Monday, Tuesdays and Fridays 6.30pm – 9.00pm
• Saturday 9.00am – 5.00pm

To book your appointment, please call 0161 271 3180.

Cancelling or changing an appointment

If you are unable to attend your appointment please inform the surgery as the appointment can then be allocated to another patient thank you.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – AccuRx
• phone us on 0161 621 4800, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If possible please try to telephone reception before 11:00 am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

The doctors will often telephone patients before a visit.